Return Policy
Return & Refund Policy – SoftRay
At SoftRay, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
-
You have 30 days from the date of delivery to request a return.
-
To be eligible for a return, the item must be:
-
Unused and in the same condition you received it
-
In its original packaging
-
-
To initiate a return, please contact us at softray.store@gmail.com with your order number and reason for return. Return instructions will be provided once your request is approved.
Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be issued to the original payment method within 7–10 business days.
-
Original shipping charges are non-refundable.
Damaged or Defective Items
-
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.
-
We will offer a replacement or refund at no additional cost if the issue is confirmed.
Non-Returnable Items
-
Items that show signs of use, damage caused by misuse, or missing original packaging may not be eligible for a return.
-
Final sale or promotional items (if applicable) are non-refundable.
Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
We recommend using a trackable shipping method, as SoftRay is not responsible for lost return shipments.
Late or Missing Refunds
-
If you have not received your refund after 10 business days, please check with your bank or payment provider.
-
If the issue persists, contact us at softray.store@gmail.com
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: softray.store@gmail.com