Shipping Policy

SoftRay Shipping Policy

Order Processing

• All SoftRay orders are processed within 1–3 business days after your order is placed.

• You will receive a confirmation email once your order has been processed and shipped.

Shipping Time

• Standard delivery typically takes 8–15 business days depending on your location.

• Please note that delivery times may vary due to factors outside of our control, such as carrier delays, customs clearance, or high seasonal demand.

Shipping Costs

• Shipping costs are calculated at checkout and depend on your location and selected shipping method.

• Any applicable customs fees or import duties are the responsibility of the customer.

Tracking Your Order

• Once your order ships, you will receive a tracking number via email.

• You can use this number to monitor your shipment’s progress.

Lost or Damaged Packages

• SoftRay is not responsible for packages lost or delayed by the carrier.

• If your package is damaged during shipping, please contact us at softray.store@gmail.com  within 7 days of delivery so we can assist you.

International Shipping

• We currently ship to [list countries or “most countries worldwide”].

• Delivery times for international orders may take longer than the estimated timeframe due to customs processing.

Questions?
If you have any questions about shipping or your order, contact us at:
Email: softray.store@gmail.com